Terms and Conditions

These terms and conditions govern your access to and use of the Palace of Chance Casino website, player account, games, promotions, and all related services. By registering an account, accessing the platform, or using any part of our services, you agree to the conditions set out on this page.

Please take the time to read through everything carefully. These site terms are here to set clear expectations for both you as a player and for us as the operator. They explain how the platform works, what we ask of you, and what you can reasonably expect from us.

If you do not agree with any part of these conditions of use, please do not register an account or continue using the site.

Who Can Use Palace of Chance Casino

Palace of Chance Casino is intended for adults only. You must be at least 21 years of age to register an account and participate in real-money play on this platform.

It is your responsibility to confirm that online gambling is legal in your jurisdiction before registering or depositing. Laws around online gaming vary by location, and we do not represent that our services are available or appropriate for use in every country or region.

We reserve the right to restrict or block access to the platform from certain jurisdictions at any time. Players located in restricted regions may not be permitted to register, deposit, claim bonuses, or withdraw funds.

Creating Your Account

When you register at Palace of Chance Casino, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, address, email address, and any other details requested during the registration process.

Each player is permitted to hold only one account. Creating multiple accounts - whether under the same name, the same household, the same device, or the same payment method - is not permitted and may result in account closure and forfeiture of any associated balances or bonuses.

Your account must be registered in your own name. Accounts created on behalf of another person, or using another person's information, are not allowed under any circumstances.

Identity Checks and Verification

We may ask you to verify your identity, age, address, or payment method at any point during your time as a registered player. This is a standard part of operating a secure and responsible platform.

Verification may involve submitting documents such as a government-issued photo ID, proof of address, or documentation related to your payment method. We may also request additional information if something on your account requires clarification.

Withdrawal requests, bonus claims, or certain account actions may be placed on hold until verification is complete. We ask for your cooperation with this process, as it helps protect both you and the integrity of the platform.

Your Responsibility as an Account Holder

Your account is personal to you. You are responsible for keeping your login credentials - including your username and password - confidential and secure. Do not share your account access with anyone else.

Any activity that takes place through your account is your responsibility. If you believe your account has been accessed without your authorization, contact our support team as soon as possible.

Accounts may not be transferred, sold, gifted, or used by or on behalf of another person. Doing so is a violation of these platform rules and may result in account suspension or permanent closure.

Deposits, Withdrawals, and Account Balances

Palace of Chance Casino supports a range of payment methods, including Visa, MasterCard, American Express, Discover, Bitcoin, Ethereum, Litecoin, Neteller, Bank Wire Transfer, and Checks. Availability of specific methods may vary depending on your location and account status.

Processing times, minimum and maximum transaction limits, and supported currencies - including United States Dollar, Euro, Bitcoin, Ethereum, and Litecoin - may vary by payment method. Please review the relevant details in the cashier section of your account before initiating a transaction.

Withdrawal requests are subject to review before they are approved and processed. We may apply reasonable checks as part of this process, particularly where verification is pending or where a transaction requires additional confirmation. We aim to handle these reviews efficiently and fairly.

Bonuses, Free Spins, and Promotions

Bonuses and promotional offers available at Palace of Chance Casino - including no deposit bonuses, deposit match offers, free spins, and weekly deals - are subject to their own specific terms. These may include eligibility requirements, wagering requirements, time limits, game restrictions, and rules around maximum cashout amounts.

As a general example, no deposit bonuses typically carry a standard maximum withdrawal of $100 unless the specific promotion states otherwise. Wagering requirements vary by offer - for instance, some bonuses carry a 30x playthrough requirement, while others, such as "No Rules" style bonuses, may carry no wagering requirement at all.

Not all games contribute equally toward wagering requirements. Slots, Keno, Scratch Cards, and Bingo typically contribute at full value, while certain table games may contribute at a reduced rate or may be excluded from bonus play entirely. Games such as Roulette, Baccarat, Craps, and Pai Gow Poker are generally not eligible for play while a bonus is active.

Bonus funds are typically non-cashable. This means the bonus amount itself is deducted from your balance at the time of withdrawal, and only the net winnings may be cashed out.

Please note that two no deposit bonuses may not be claimed back-to-back. A real money deposit is required between consecutive free bonus redemptions.

Always review the full terms of any promotion before opting in. Specific bonus details are available in the promotions section of the site.

Game Availability and Access to Services

We work to provide consistent access to our games and services, but availability is not guaranteed at all times. Factors such as your location, the device you are using, scheduled maintenance, software updates, or unexpected technical issues may affect what is available to you at any given time.

Games, features, bonuses, and payment options may be added, adjusted, suspended, or removed at any time. We will make reasonable efforts to communicate significant changes, but we cannot always provide advance notice.

Our platform is powered by Real Time Gaming software. While we aim to deliver a reliable and enjoyable experience, the performance of individual games or features may occasionally be affected by factors outside our direct control.

Fair Play and What We Ask of You

Using Palace of Chance Casino means agreeing to use the platform honestly and in good faith. The following types of conduct are not permitted and may result in account action:

• Providing false or misleading information during registration or verification
• Attempting to exploit bonuses, promotions, or game mechanics in ways not intended by the operator
• Engaging in fraud, chargebacks, or any form of financial manipulation
• Using automated software, bots, scripts, or any unauthorized tools to interact with the platform
• Colluding with other players or attempting to manipulate game outcomes
• Allowing another person to use your account or using another person's account

We expect all players to engage with the platform in a straightforward and honest manner.

When We May Restrict or Close an Account

We reserve the right to limit, suspend, or close a player account where we have reasonable grounds to do so. This may include situations where account rules have been violated, where verification has not been completed, where suspicious or fraudulent activity is suspected, or where use of the platform appears to conflict with these service terms.

In such cases, we may also withhold bonuses, suspend pending transactions for review, or restrict access to certain features while an investigation is carried out. We aim to handle these situations fairly and proportionately.

Errors, Malfunctions, and Technical Issues

From time to time, errors may occur. These can include display issues, incorrect balance figures, game malfunctions, interrupted sessions, or mistakes in how a bonus is applied or calculated. When this happens, we reserve the right to correct the error and address its consequences in a reasonable way.

Winnings that result from an obvious technical error or system malfunction are not considered valid. We will make reasonable efforts to resolve these situations fairly for all parties involved.

Responsible Gaming

Gambling is a form of entertainment, and we encourage all players to approach it that way. It is not a reliable way to generate income, and outcomes in casino games are always subject to chance.

If you feel that your gambling is becoming difficult to manage, we encourage you to make use of any responsible gaming tools available through your account, such as deposit limits, session reminders, or self-exclusion options. Reaching out to a support service is always a positive step.

For more information, please visit our Responsible Gaming page.

Intellectual Property

The content on this website - including but not limited to its design, layout, text, graphics, software elements, and branding - belongs to Palace of Chance Casino or its licensors. You may not copy, reproduce, republish, distribute, or commercially exploit any part of this site without our express written permission.

Unauthorized use of our intellectual property is a violation of these account rules and may also constitute a breach of applicable law.

Third-Party Providers and External Services

Some of the games, payment tools, and technical services available through Palace of Chance Casino are provided by third-party partners. While we work with established providers, the availability and performance of these services may be subject to the operational limits and policies of those external parties.

We are not responsible for the actions, policies, or service interruptions caused by third-party providers, though we will make reasonable efforts to minimize disruption where possible.

Limitation of Liability

Palace of Chance Casino is not liable for losses or damages arising from circumstances such as technical interruptions, service outages, unsupported devices, third-party failures, force majeure events, or misuse of the platform by the player.

We are not responsible for losses resulting from a player's failure to follow these terms, failure to secure their account credentials, or use of the platform in a manner inconsistent with these conditions of use.

No Guarantees on Availability

The Palace of Chance Casino website, games, and services are provided on an "as is" and "as available" basis. We cannot guarantee uninterrupted access, constant availability of all features, or error-free operation at all times.

We will make reasonable efforts to maintain the platform and address issues promptly, but we do not make any guarantees beyond what is stated in these terms.

Updates to These Terms

We may update these terms and conditions from time to time. When changes are made, the revised version will be published on this page and will take effect from the date it is posted, unless we state otherwise.

We encourage you to review this page periodically so that you remain familiar with the current conditions of use. Continued use of the platform after an update has been published constitutes your acceptance of the revised terms.

Related Policies and Pages

These service terms should be read alongside our other policies, which form part of your overall agreement with Palace of Chance Casino. Depending on how you use the platform, you may also want to review our Privacy Policy, Bonus Terms, Responsible Gaming page, AML and KYC Policy, and Cookie Policy.

Get in Touch

If you have questions about these terms or about how the platform works, our support team is here to help. You can reach us through the following channels:

• Live Chat: Available directly on the website
• Email: support@palaceofchance.com
• Phone: USA & Canada Toll Free: 888-262-5515

These terms exist to make sure that using Palace of Chance Casino is a clear, fair, and transparent experience for everyone. By continuing to use this platform, you confirm that you have read, understood, and agreed to the conditions set out here. We appreciate your trust and look forward to providing you with a secure and enjoyable gaming experience.