FAQ

Creating an account is straightforward. Click the “Sign Up” or “Register” button, fill in your name, email, date of birth, and address, and choose a secure password. You must be of legal gambling age in your jurisdiction and agree to the Terms and Conditions. After registration, you may be prompted to complete verification (KYC) before you can withdraw. If you’re ready, start here: /signup.

Palace of Chance has offered a 200% match bonus titled “200% No Limit,” redeemable using code W7NJF7BNRG. Example terms: 20x(D+B) wagering, eligible on Keno and Slots, $75 minimum deposit, maximum cashout of 10x the bonus, and validity through Apr 30, 2026. Bonuses are non-sticky, and full terms—including game restrictions and expiry—apply. Always read the promotion’s full rules before claiming.

The casino has run no-deposit bonuses with wagering requirements of 30xB and maximum cashouts capped at $100. Eligible games for those offers have included Bingo, Keno, Scratch Cards, Slots, and a wider set that sometimes includes Table Games and Video Poker. No-deposit bonuses are often time-limited, and mixing a deposit with an active no-deposit offer is restricted, so check the specific promotion terms before playing.

Wagering requirements tell you how many times you must play through the bonus (and sometimes deposit) before withdrawing winnings. For example, 20x(D+B) means you must wager 20 times the combined deposit plus bonus. Contribution rates vary by game: Slots and Specialty Games (all types) contribute 100%, Table Games usually 20%, Video Poker and most Blackjack 10%, certain Blackjack and Roulette variants 5%, and Craps & Live Dealer (all types) 0%. Use those percentages to estimate progress toward clearing requirements.

Palace of Chance accepts several payment methods including Visa, MasterCard, American Express, Diners, JCB, Click2Pay, Moneybookers, Neteller, and Prepaid Cards. All transactions are processed in US dollars ($). Deposit speeds are typically instant for cards and e-wallets; withdrawal times vary by method and verification status. Check the banking page for method-specific limits and fees.

Withdrawals require a verified account. Once approved, e-wallets are typically fastest (24–72 hours), while card and bank transfers can take several business days. Maximum cashout rules depend on the bonus type—for deposit bonuses, the maximum cashout can be 10x the bonus; for no-deposit bonuses, it’s commonly $100. Larger withdrawals may require additional verification. If you have a pending withdrawal longer than expected, contact support.

Yes. Palace of Chance runs games from Real Time Gaming, and many titles are optimized for mobile browsers. You can play Slots, Keno, and many Specialty Games on modern iOS and Android devices. For the best experience, keep your browser up to date and ensure a stable internet connection. For a full list of mobile-compatible games, visit the games page.

The casino primarily uses Real Time Gaming (RTG) software, offering a variety of Slots, Table Games, Video Poker, Keno, Bingo, and Scratch Cards. Game availability can depend on promotions and regional rules, and some bonus offers restrict eligible game types. If you have a favorite game, check the game description and the promotion’s eligible-games list before betting.

Verification typically requires a government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement dated within the last 3 months), and sometimes a copy of the payment method (with sensitive digits obscured). Processing time varies but is often completed within 24–72 hours after submission. Prompt, clear documents help speed up withdrawals.

Palace of Chance emphasizes security and fairness through industry-standard measures such as SSL encryption, secure servers, and RNG-certified games. The site operates under a regulated framework; players should review the Terms and Conditions and licensing information on the site for full details. Palace of Chance does not guarantee winnings—play responsibly and understand that all games carry risk.

First, try basic troubleshooting: clear your browser cache, restart your device, and ensure your browser or app is the latest version. If problems persist, contact customer support by email at support@palaceofchance.com or phone at USA & Canada Toll Free: 888-262-5515. You can also reach our support page for live help and ticket submission.

Palace of Chance provides tools to help you manage play, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. If you feel your play is becoming a problem, use these tools immediately and contact support for assistance. For more information and resources, visit our responsible gambling page.