Support

At Palace of Chance Casino, help is always within reach. You can chat live with a support agent for quick answers, send an email to support@palaceofchance.com, or call our toll‑free line for the USA and Canada at 888‑262‑5515. Whatever the question—account setup, deposits and withdrawals, bonus clarification, or gameplay issues—our team treats every message with care and respect.

What to expect from each contact method

Live chat is the fastest option for immediate, hands‑on help—typical wait times are under a minute. Phone support connects you with a real person right away for more detailed or sensitive conversations. Email is great for requests that need research or documentation; you can generally expect a response within 12–24 hours. If an issue requires follow‑up, we’ll keep you updated until it’s resolved.

Quick answers in our Help Center

Before contacting support, check our Help Center for fast, self‑serve solutions. You’ll find FAQs, step‑by‑step guides, and clear explanations on common topics like deposits and withdrawals, bonus terms and wagering requirements, game rules, and account verification. For questions about promotions and bonus rules, see our promotions page for full details and eligibility.

Knowledgeable agents who care about resolving your issue

Our support team is trained in account management, payments, and game mechanics, and they’ll walk you through each step until you’re satisfied. We don’t promise guaranteed wins, but we do promise clear, honest information and prompt help with bonus questions, payout concerns, and technical problems.

Support that respects your safety and play limits

We’re committed to safe, responsible play. If you need help setting deposit limits, time-outs, or self-exclusion, reach out and we’ll guide you through the options. Support is available around the clock, so you can get help any time you play.

We want you to feel comfortable contacting us—whether it’s a quick rule check or a complex account question. Reach out by live chat, email at support@palaceofchance.com, or call USA & Canada Toll Free: 888‑262‑5515, and let us help you get back to playing with confidence.